Frequently Asked Questions

When will my order be delivered?

To keep prices consistently attractive, Amara Lune ships orders directly from the manufacturer or from trusted partner warehouses. This may result in slightly longer delivery times. Orders are usually processed within 3–4 business days (Monday–Friday). Shipping within Canada generally takes approximately 6–9 business days (Monday–Friday). The total delivery time is typically 9–13 business days (Monday–Friday).

My order is delayed – what should I do?

Most deliveries arrive on time. If your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service.

Does shipping cost me anything?

No, at Amara Lune, shipping is always free for all orders within Canada.

Which payment methods can I use?

At Amara Lune, we offer secure and convenient payment options. You can choose from:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Union Pay
  • Elo Payments
  • Discover Payments
  • Diners Club
  • Google Pay
  • Shop Pay
  • Apple Pay

All payments are processed through Shopify Payments or other trusted and secure payment providers.

Part of my order is missing – what should I do?

For larger orders, your items may be shipped in multiple packages for logistical reasons. In this case, you will usually receive the missing products within 1–3 business days after the first package.

The package arrived damaged – what should I do?

Despite careful packaging, transport damage can occasionally occur. If your order arrives damaged, please contact us within 48 hours so we can help resolve it.

Important: Please do not return the package without consulting us. Without photo evidence, we cannot guarantee a replacement. Our customer service will find a solution as quickly as possible.

Did you order the wrong product or the size doesn't fit?

We do not offer direct exchanges. If you want a different size or color, please return your item and place a new order for the desired option on our website.

Do you have any further questions?

Email: info@amara-lune.com
Address: 1001 Blvd. De Maisonneuve Ouest, Montréal, QC H3A 1M6, Canada

Opening Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT-5)
Saturday & Sunday: 9:00 AM – 4:00 PM (GMT-5)

Response time: within 24 hours